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  MS ISO 9001:2015

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> MS ISO 9001:2015


"A Commitment to Service Excellence"

The Management of Anika Insurance Brokers (AIB) is proud to announce that it has received its first MS ISO 9001:2000 certification from SIRIM in 2001. Subsequently, Anika has successfully migrated to the new ISO 9001:2015 standards.

We are the first insurance brokers in Malaysia to be certified with the prestigious quality standard. The certification signifies another milestone in the company's long history. Our MS ISO 9001:2008 Quality System provides the structure to increase performance in service and value to all our clients. The certification marks our commitment to provide total insurance solution and excellent services of the highest quality and directly address the needs and demands of our clients.

Client satisfaction is the underlying principle that drives all of the activities of AIB. For the client, it is yet another reassurance of AIB quality. We continually assess and measure our business process to the highest standards, listen to our clients to ensure that they receive more than what they expect. We believe that the primary source of its clients' satisfaction is the uncompromising quality of its products and services.

In its pursuit of ever-higher standards, AIB emphasizes quality in its total insurance solutions including continual assessment and improvement of our business processes. That is why in choosing our suppliers; AIB looks for firms that share its dedication to quality and concern for the high service standard.

AIB understands that true client satisfaction can be achieved only through the active participation of each of the Company's employees. From each employee, the Company expects a non-compromising personal commitment to the highest standards of quality, and the acceptance of personal responsibility for all work.



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