Commitment to Service Excellence"
Management of Anika Insurance Brokers (AIB) is proud to announce
that it has received its first MS
ISO 9001:2000 certification from SIRIM in 2001. Subsequently,
Anika has successfully migrated to the new
ISO 9001:2015 standards.
are the first insurance brokers in Malaysia to be certified with
the prestigious quality standard. The certification signifies another
milestone in the company's long history. Our MS ISO 9001:2008 Quality
System provides the structure to increase performance in service
and value to all our clients. The certification marks our commitment
to provide total insurance solution and excellent services of the
highest quality and directly address the needs and demands of our
satisfaction is the underlying principle that drives all of the
activities of AIB. For the client, it is yet another reassurance
of AIB quality. We continually assess and measure our business process
to the highest standards, listen to our clients to ensure that they
receive more than what they expect. We believe that the primary
source of its clients' satisfaction is the uncompromising quality
of its products and services.
In its pursuit of ever-higher standards, AIB emphasizes quality
in its total insurance solutions including continual assessment
and improvement of our business processes. That is why in choosing
our suppliers; AIB looks for firms that share its dedication to
quality and concern for the high service standard.
understands that true client satisfaction can be achieved only through
the active participation of each of the Company's employees. From
each employee, the Company expects a non-compromising personal commitment
to the highest standards of quality, and the acceptance of personal
responsibility for all work.